Welcome to my MGM Resort page which will detail just about everything that I want to know and share about the company. You may say, "Wow, that's kind of stupid -- having your own page about a company," but really it's just an extension of my own home page that was getting overloaded with MGM-Mirage info and live feeds, so I decided to make an entire page dedicated to it.
My interest in the company first rests with me having several shares of stock in the company that I'm excited about and I'm in for the long haul. It's been a tumultuous last few years for many us with the stock, but I do feel confident that all of his who wait it out will be rewarded. I believe in the vision and direction that the company is going in.
My next interest is more personal. I live in Las Vegas and have several family members that visit from all over the country, and even from overseas in Ireland. It's seems like every other week I am visiting the strip on another family gathering. There is no better place in the world to live than Las Vegas from that stand point. I can't say that I'd be so close to so many extensions of my family if I lived in Topeka, Kansas.
When they do visit, I always try and encourage them to stay at one of the MGM properties. They all have a varied budget and agenda when they come down. Some prefer the Mandalay Bay and Bellagio, while others prefer the cheaper rates of Luxor and Circus Circus. By visiting each of these properties, it's almost like I have become somewhat of a secret shopper because I can see first hand all the little details of the operation ranging from quality of the food, service, and presentation of the property.
On a few occasions I have sent in letters to either praise or bring something I found below standards to their attention. Over the last two years I have seen so many changes throughout their organization, and it's sad to say that the negative outweighs the positive.
I'm talking about minute details, but ones that make a difference to someone who has expectations of a quality experience. Little things like changing from paper to an air dryer at the Excalibur to gouging hotel guests with built in Resort fees in addition to the stated cost. How about charging for the phones in the rooms even though it's never used. These things all have an impact somewhat on my financial future. If they bother me, it's bound to bother others who visit and destroy any kind of possibilities in creating brand loyalty and return visits, and that's the name of the game in Vegas.
Each time I visit one of the properties, I will detail and share some of the highlights from my observations. Hope you all enjoy, and please feel free to agree or disagree, or add some of your own experiences.
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